Cancellation Policy

Our Cancellation Policy

The policies listed below apply to all reservations made through our online system or directly over the phone.

Cancelling 7 Days Prior To Your Activity Date

If you cancel more than seven (7) days prior to your activity taking place, you will receive a full refund of your deposit UNLESS your deposit was in the amount of $100 or higher. Deposits of $100 or more are subject to a 10% cancellation fee, no exceptions.

Cancelling Within 7 Days Of Your Activity Date

If you cancel within seven (7) days of your scheduled activity you forfeit your deposit. It will be held as a credit to your account good for up to one year. If you made a payment in full, you will be refunded 70% of the total amount paid.

Cancelling Within 3 Days of Your Activity Date

ALL CANCELLATIONS MUST BE MADE AT LEAST THREE FULL DAYS BEFORE YOUR RESERVATION DATE. If you cancel within three (3) days prior to your activity taking place, you will be billed the FULL remaining balance as per the credit card authorization detailed below (if only the deposit was paid). No credit will be issued.

All refunds that are processed of the amount of $100 or higher will be subject to 10% administrative charge. No Exceptions.

Deposit Credits are good for up to one year and can only be used towards another deposit payment, no exceptions.

Please Notice: All Boat Rentals require a credit card hold of up to $1000 required at check-in. Funds will be released when boat is returned.

Additional Reasons For Cancelling:

You must call our office to inform us if your reservation is cancelled for the following reason.

Cancellation Due To Bad Weather

If your activity operator cancels due to bad weather AND can't accommodate you on another day, you will be issued a refund. We will confirm if this is the case before issuing a refund.

If The Activity Operator Cancels The Activity

If the tour operator cancels AND can't accommodate you on another day, you will be issued a full refund. We will confirm if this is the case before authorizing a refund.

If Your Cruise Ship Itinerary Changes

If your cruise ship changes itinerary and prevents you from participating in your excursion you will be issued a full refund. You will need to provide us proof of this itinerary change before we can authorize a refund.

If Your Airline Itinerary Changes

If your airline cancels your flight or is delayed and prevents you from participating in your excursion you will be issued a full refund. You will need to provide us proof of this itinerary change before we can authorize a refund.

In Case Of Illness

If you fall ill before or during your trip and this prevents you from participating in your planned activity, you will need to provide us with a valid doctor's note before we can authorize a refund.

Adjusting Your Reservation

You must call our office directly to make any adjustments to your reservations. These includes times, dates, amount of guests attending and type of activity. A new confirmation will be emailed to you once the changes are completed. Adjusting your reservation does not exempt you from any penalties you may be responsible for.

Customer Responsibility

You agree to read and abide by our policies and you agree to be fully responsible for meeting the guidelines stated. 

Your Final Confirmation Email

All reservation holders will be emailed a final confirmation to the email provided when making the reservation within 24 hours. You are responsible to make sure the email you provide is valid and that you have received the final confirmation. You must contact our office if you have not received your confirmation with 24 hours of making your reservation. This confirmation will contain all the details concerning your activities including, times, locations, amounts charged and amounts owed.  You are required to bring this with you and present the confirmation on the day of your activity.

Cruise Ship Customer Port Times

Please make sure your itinerary time and local times are the same. Some cruise lines use "ship time" for their port times instead of the actual local time of the port you'll be visiting. If you are late or do not arrive on time because did not schedule your activity accordingly you will still be held financially liable.

No Shows

If you or a member of your party do not show up for your activity, you will be responsible for the total amount of of the activity including any remaining balance due also.

Showing Up Late

If you or a member of your party show up late and are not able to participate, you will still be responsible for the total amount of the activity.  This also includes any remaining balance due.

Unsatisfactory Activity Experience

If you experience any issues with the quality of your activity, please address them immediately with your activity operator. Voice your concerns and complaints with the person in charge of the activity in order to reach an amicable solution that day. Do not wait until you return from your vacation. If you feel you deserve a partial or full refund it is imperative you make this known the same day of your activity.

Any financial remedy is the responsibility of the activity operator and NOT "Key West Florida Boat Rentals, Inc." No refund will be given for any cancellations or no-shows as a result of you failing to follow the instructions on the confirmation.

Billing Policy

Credit Card Statement:

Your credit card statement will display "Key West Florida Boat Rentals, Inc." as the company authorized to bill your bank or credit card.

Credit Card Charge Authorization:

By making your reservation online or by telephone you agree to authorize "Key West Florida Boat Rentals, Inc." and/or the activity provider you will be participating with to bill your credit card the agreed upon amount you are responsible for related to your reservation. The credit card charges are authorized verbally and/or electronically by you, the reservation holder, and are valid in lieu of a signed credit card authorization form. You also authorize "Key West Florida Boat Rentals, Inc." As the third-party vendor to provide your credit card and billing information to the relevant activity operator you are scheduled to participate with in order to secure any payments related to your activity. "Key West Florida Boat Rentals, Inc." is not responsible for any charges incurred as a result of exchange rates or local taxes.

Credit Card Disputes & Charge backs:

You agree to contact and speak to our office via telephone directly to resolve any discrepancy before initiating a dispute or charge-back with your credit card company. If you fail to contact our office before initiating a charge-back you will waive your right to file a dispute and you authorize "Key West Florida Boat Rentals, Inc." to charge a $25 Administrative fee to your bank or credit card.

Disclaimer

The arrangements set forth on this ticket for transportation, excursions, tours or similar activities are made solely for the convenience of the ticket holder and are at the ticket holder's risk. All prices are subject to change without prior notice until the ticket is purchased. The providers of such services are independent contractors and are not acting as agents or representatives of Key West Florida Boat Rentals, Inc., or Best On Travel Network, Inc., or their respective affiliates or subsidiaries (collectively "BOTH"). In no event shall BOTH be liable for any accident or harm to ticket holders, which occurs as a result of any acts, omissions or negligence of any independent contractors. In the event of a cancellation or change in the services or activities by the service provider, Key West Florida Boat Rentals, Inc. cannot be held liable for any injuries or damages sustained while participating in any activity. Participants are voluntary and assume all risks involved. Payments are applied when confirmation vouchers are sent. We appreciate your business and hope you have an exceptional vacation. Please contact us with any questions or concerns. We're here to serve you.